While reading up on the Surface Pro 2, which I would like to buy at some point, I decided to take a look at PC World’s Whatever Happens care plan and found something pretty vital: you are NOT covered for accidental damage! I can’t think of any other reason why you’d want a care plan than accidentally breaking something.
The plan, which starts at £8.50/mo, states that you are covered for “breakdown through mishaps” but on the link detailing important information and exclusions it states “What is not included: The cost of repairing or replacing a product which fails because anyone neglects, abuses or misuses the product” and this may seem sensible for a second but let that sink in a bit longer…
Who’s to say you dropping your laptop or Surface Pro 2 is accidental or neglect? What if your child got hold of the device and wanted to see if it’s water proof? What if you forgot it was in your backpack and sat on it? These cases are accidental in a way and neglect in others, it is pretty careless to sit on a laptop! To me, this clause is simply a way for DSG Retail to get out of honouring their plan and just makes it seem pointless.
Always make sure you read the fine print!